Let customers rate you from their loyalty card (NPS or stars) with a comment. Send happy customers to a Google review; catch unhappy ones privately.
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A short feedback block on the customer's loyalty card. One tap on a score, optional comment — no separate survey.
After a positive score we show a button to your Google review. Turn happy customers into visible reviews.
See your NPS score (or average stars), the number of responses and recent comments in your dashboard.
Either — you choose per business. NPS (0-10) gives one recognizable number; stars (1-5) are more approachable.
No. Everyone sees the Google button (as Google's policy requires); the private feedback mainly catches unhappy customers so you can follow up.